FAQ

  • All orders will be processed as soon as possible within standard business hours. If an order is placed over a weekend or public holiday process will begin on the next working day. For all New Zealand orders please allow 1-3 business days from receiving tracking information. 

    For international orders please allow 3-5 business days from receiving tracking information.

  • We’re sorry to hear your order wasn’t quite right! We are happy to exchange or refund full priced items purchased online. Please first contact us at online@areafiftyone.co.nz to let us know and our team will be happy to help from there. 

    Our return policy is only valid within 14 days of purchase and will only be accepted if goods are unworn in original condition/packaging, tags attached.

  • We’re sorry to hear your order wasn’t quite right! We are happy to exchange or refund full priced items purchased online. Please first contact us at online@areafiftyone.co.nz to let us know and our team will be happy to help from there. 

    Our return policy is only valid within 14 days of purchase and will only be accepted if goods are unworn in original condition/packaging, tags attached.

  • If you notice something went wrong during check out, i.e. incorrect size, different address etc. Please contact us as soon as possible at online@areafiftyone.co.nz or call us (09 529 1958) and let us know of the changes you want made. 

    Please note: If you have already received notification that your order has been shipped we may not be able to accommodate these requests.